1. Overview
At Bravon, we want you to be 100% satisfied with your purchase. If you are not completely happy with your T-shirt, we are here to assist you with our return and exchange process.
2. Return Conditions
To be eligible for a return or exchange, the following conditions must be met:
- Timeframe: The request must be made within 7 days of receiving your order.
- Condition: Items must be unworn, unwashed, and in their original condition.
- Tags: All original tags and labels must still be attached to the product.
- Packaging: The item should ideally be returned in its original packaging.
- Proof: A valid receipt or order number is required for all returns.
3. Exchanges (Size Issues)
We understand that sometimes the fit isn’t perfect:
- Size Swap: We offer exchanges for different sizes, subject to stock availability.
- Check the Chart: We highly recommend checking our Size Chart before purchasing to avoid fit issues.
- Alternatives: If the required size is out of stock, we may offer an alternative design or a store credit.
4. Damaged or Incorrect Items
If we made a mistake or if you received a faulty product:
- Report: Please contact us within 48 hours of delivery.
- Evidence: Send clear photos of the damage or the incorrect item to info@inbravon.com.
- Resolution: We will send a replacement at no extra cost to you.
5. Refund Process
Once we receive and inspect your returned item:
- Notification: We will notify you via email or WhatsApp regarding the approval or rejection of your refund.
- Method: Approved refunds will be processed via your original payment method or bank transfer.
- Timeline: It may take 3-5 business days for the refund to reflect in your account.
6. Shipping Costs
- Customer Responsibility: You will be responsible for paying the shipping costs for returning your item.
- Non-Refundable: Shipping costs from the original order are non-refundable.
- Faulty Items: If the return is due to our error (wrong/damaged item), we will cover the shipping costs.
7. Non-Returnable Items
Please note that we cannot accept returns for:
- Items purchased during a Clearance Sale (unless damaged).
- T-shirts that show signs of wear, perfume scents, or makeup stains.
8. Contact Us
For any questions or to start a return, please contact us:
- Email: info@inbravon.com